Privacy Policy

Last updated: 13.07.2026

Data controller

The data controller is A.V. & KO OÜ (registration code 10640539), Männiku tee 98b, 11215 Tallinn, Estonia. Email: info@remontauto.ee. Phone: +372 5307 7111.

What data we collect

We collect the following personal data necessary for providing our services:

• Name and phone number — to book a service appointment and communicate with you.
• Email address — to send booking confirmations and reminders.
• Vehicle information (make, model, generation) — to prepare for repair work and provide estimates.
• Problem description (comment on the booking form) — to give a preliminary assessment.
• Device data and cookies — for operating the website and analytics.

Purposes of data processing

• Booking and managing service appointments.
• Communicating with clients regarding repairs, pricing and timelines.
• Preparing preliminary estimates and repair quotations.
• Sending booking confirmations and reminders.
• Website usage analytics — for improving the website.
• Fulfilling legal obligations.

Legal basis

• Performance of contract — booking processing, service provision.
• Legal obligation — accounting, tax records.
• Consent — analytical cookies.
• Legitimate interest — website security, service quality improvement.

Data retention

Booking data is retained for 3 years from the service date, unless a longer retention period is required by law. Accounting documents are retained for 7 years in accordance with accounting legislation. Website inquiry data (e.g. contact form submissions) is retained until the purpose of the inquiry has been fulfilled.

Cookies

We use the following cookies:

• Necessary cookies — for operating the website (session, language preference). No consent required.
• Analytical cookies — Google Analytics. Collects anonymous information about website usage (visits, page views). Consent required.

You can manage cookies in your browser settings or through our cookie banner. Disabling analytical cookies does not affect the core functionality of the website.

Third parties

• Google Analytics — website analytics.
• Zoho — email notifications (booking confirmations).

Third parties process data only to the extent necessary to perform their tasks and in accordance with their own privacy policies. We do not sell or share your personal data with advertisers or other third parties.

Data transfers outside the EU

When using Google Analytics, data may be transferred to servers located in the United States. Google ensures data protection in accordance with the EU–US Data Privacy Framework.

Your rights

• Right to access your personal data — you can ask what data we hold about you.
• Right to request correction of data — if your data is inaccurate.
• Right to request deletion of data — if there is no legal basis for processing.
• Right to restrict processing.
• Right to data portability.
• Right to lodge a complaint with the Estonian Data Protection Inspectorate (aki.ee).

To exercise your rights, contact us at info@remontauto.ee. We will respond within 30 days.

Contact

For privacy-related questions: